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Sunday, December 11, 2005

Does Skype Add Cost to Ebay Transactions?

EBay hopes the merchants who peddle their wares on its Web site will embrace Skype, the online calling service it bought recently, but some of the auction site's top merchants say they have no plans to use it as a sales tool.The Internet auction site bought Skype, a Luxembourg company that allows users to make phone calls over the Internet, for $2.6 billion earlier in the quarter.

eBay merchants mixed on using online calling service Skype - Dec. 8, 2005

The purchase price of Skype by eBay is one that puzzled me when it was announced but, this article highlights some of the faulty logic to support the price.

First off, understand why eBay's top customers are not interested. For eBay power sellers, the auction site is a means to streamline the sales process. Customer contact is minimized an can occur in a convenient time frame, not necessarily real time.

For ebay Power retailers, Skype introduces an added layer of complexity to a transaction and potentially additional costs to respond to realtime inquiries.

The cold response by key eBay sellers to skype make it clear that they understand their businesses and the benefits of eBay and they are not likely to introduce something into their mix that delivers no real benefit to their bottom line.


Blogger Bob said...

Congratulations on a great blog! It certainly got my attention and interest. Here is a site for more information on internet telephone

1:34 PM  
Anonymous Skype Student said...

Although there are many online forums on this topic, finding the exact information that I have been searching for was often easier said than done. Unfortunately not all forums and blogs are created equal. I thank you for posting the information that I needed on this topic and will certainly be back for more. Hope to have a cordial relationship through this website. Thanks´┐Żvoip

8:01 AM  
Anonymous Anonymous said...

free pc to pc call

Hi, great blog by the way - didn't think you'd mind me posting this anonymously - as you do allow anonymous posts ;-).

Anyone tried this Skype program yet for free telephone calls over the internet? A guy at work uses it all the time and because he signed all his friends and relatives up he saves a fortune on his calls. Might be worth a go.

Good luck with the blog


3:41 AM  

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